Your software license is provided with instructions and the URL for downloading the licensed version (the trial does not convert to the licensed
version). Be sure to include an e-mail address for receiving notices about updates, which are free for the first twelve months.
Our software licenses are perpetual licenses, i.e., they have no expiration date.
You are entitled to a full refund when requested within 30 days of purchase if you are not completely satisfied with our software for any reason.
Maintenance and Support
A one year Maintenance and Support contract may be purchased for 25% of the software license price. It includes priority technical support,
all bug patches for one year and no charge for the next major upgrade whenever it is released. Customers without a Maintenance and Support receive 30 days of free
technical support, all bug fix updates released during the first year and a discount on the next major upgrade.
Read the entire Maintenance and Support Policy.
We do not offer a "server license."
When our software is installed on a server, each concurrent user must have one single user license. This is tracked via a license file.
There is no limit on the number of users that may access the application,
only on the number using it at the same time, i.e., concurrently.
If you are a reseller you must be approved prior to purchase as stated in the Xponent Software License Agreement.
We can provide you with a customized license that contains the name of your customer's
company, instead of the purchaser name, along with the name of your company as the reseller.
Thus, when the purchased application displays the licensee in Help About, something like the following is
displayed: Licensed to General Products (Reseller: Software Direct). Note that if the quantity ordered is greater than one, the above
process is applied to each license key generated.
Prior to purchase please send us an email containing:
1. The end user company name.
2. Your company name.
3. Your company email address that will be entered on the billing information page at the online store when the purchase is made. This is
the address where your purchase confirmation will be sent.
We will create an account for you and notify you when ready for use. This procedure must be followed for each purchase.