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Maintenance and Support for XMLMax and XmlSplit

Click here to submit a suport request.

Maintenance and Support contracts are purchased with a term of one year from date of purchase of the maintenance contract. The price is twenty-five (25) percent of the price of the purchased software product.

Maintenance  and Support contracts include:

Xponent's policy is to fix significant bugs as soon as possible after they are reported and to release a patch update without waiting for the next scheduled major update.

Major updates are not released according to any schedule. They are issued when significant enhancements and/or new features are added.

Without a maintenance contract customers are entitled to:

Examples of technical support services include help with installation and license activation, questions about the features of the software and bug reports. Customers may report any problem they encounter with the use of the software. If Xponent is able to reproduce the problem and determines that it impacts the usability of the software, Xponent will make a reasonable effort to resolve the problem, which may include offering a workaround solution or, at our discretion, an update version of the software. Technical support does not include explanation of the eXtensible Markup Language (XML), help with construction of XPath queries and XSLT, or assistance with computer programming, scripting or basic computer functionality.

How to Purchase

Visit our online store from our Order page and add a software product to the shopping cart. You will then be presented with an option to purchase Maintenance and Support

How to Purchase Only Maintenance and Support

Should you elect to not purchase Maintenance at the same time as the software license, or if you wish to purchase another year of support, you may purchase it at any time.
Go to the online store and check the software product you previously purchased.
The bottom of the next page will have a Maintenance and Support option with a quantity box. Set the quantity to the number of licensed users needing support.
At the top of that page, click the Remove button next to the quantity for software licenses.
The total price should now reflect only the maintenance and support quantity you specified.
Continue to complete the check out process.


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